Return and Refund Policy for Solevasper
At Solevasper, we are dedicated to providing a transparent and efficient process for our customers in Hong Kong. This document outlines the specific conditions under which returns, replacements, and refunds are managed.
As we operate exclusively within Hong Kong using a Cash on Delivery model , our procedures are tailored to ensure security and clarity for every transaction.
Quick Summary Table
| Feature | Policy Detail |
| Return Window | 30 Days from the date of delivery |
| Return Shipping Cost | $0.00 (Borne by Solevasper) |
| Restocking Fee | None |
| Eligible Reasons | Damaged, incorrect, or misfit items |
| Ineligible Reasons | Change of mind or subjective preference |
| Refund Method | Direct Bank Transfer (for COD orders) |
Damaged, Incorrect, or Misfit Items
We prioritize the quality of every pair of shoes delivered to your doorstep. If you receive an item that is physically damaged, does not match the description of your order, or is a significant misfit, we provide a structured resolution process.
1. Immediate Action: Upon identifying an issue, please notify our team via email at support@solevasper.com.
2. Complimentary Pickup: Once your request is validated, we will arrange a professional pickup from your address at no cost to you. We handle all logistics associated with the return of faulty or incorrect goods.
3. Inspection Phase: After the item arrives at our facility, our team performs a detailed assessment within 24 hours . We examine the condition to confirm the reported discrepancy.
4. Resolution Options: If the inspection confirms the damage or error, we will prioritize a replacement. In instances where the specific item is no longer available or the damage is beyond repair, we will proceed with a full refund of the purchase price.
Please note that we do not accept returns or offer refunds for a change of mind. We encourage our customers to review their selections thoroughly before confirming a purchase.
Refund Timeline and Procedure
Because Solevasper operates solely through Cash on Delivery (COD) in Hong Kong , we do not have access to your fiscal details at the time of the transaction. Therefore, our refund process follows a secure, manual path to ensure the funds reach the correct individual.
- Information Request: Once an inspection is finalized and a refund is approved, we will contact you via email to request your bank account details. This is necessary to facilitate a direct transfer .
- Initiation: Upon receiving your banking information, our team will initiate the transfer for the full amount of the original purchase.
- Processing Time: While we process the transaction internally with speed, the time it takes for the amount to reflect in Policies typically spans up to 7 business days. This duration is dependent on the internal processing times of your specific banking provider.
- No Hidden Deductions: The amount returned will be the exact total paid at the time of delivery. We do not subtract any fees for shipping, handling, or restocking for valid returns.
Support and Assistance
Our team is committed to resolving any concerns you may have regarding your shoes or the return process. We maintain a professional support channel to guide you through every step of an exchange or refund.
- Email Support: support@solevasper.com
- Operational Hours: Monday to Friday, 10:00 AM to 5:00 PM HKT .
We aim to provide a humanized and clear response to all inquiries. Whether you are reporting a damaged item or checking the status of a bank transfer, our team is available to ensure your experience with Solevasper remains positive and professional.